- Terms and Conditions
- Customer Support
- Exchanges and Returns
- Damaged Items
- What about privacy?
FACETS Terms and Conditions
In an effort to provide consistent quality and service we have provided the following policy information for our customers. All orders are subject to the following: FACETS accepts orders by phone or mail (as we are open Monday through Saturday) between the hours of 10:30 am - 4:30 pm Pacific Time.
The customer service you receive from us will be second to none. Customer satisfaction is our priority.
FACETS FAST Shipping Within 24 Hours
Call your order by noon Pacific time, Monday thru Friday, and all in-stock items will ship within 24 hours. Weekend orders ship the next business day.
FACETS cannot guarantee that
a product will be available on a continued basis
Your order will be shipped
or placed on backorder, depending on the availability of the item(s) on
Item availability and prices
subject to change without notice.
subject to change without notice.
All in-stock items will be shipped within 24-48 hours. Certain items may be unavailable due to fluctuations in stock. These items may be backordered and will be shipped immediately upon receipt.
- We have NO mimimum order size but shipping & handling charges will still apply!
The price in effect when we
receive your order will be the price that is charged.
No COD orders accepted.
Internet shipping prices are
not included in price
Shipping & Handling
Current billing address and
phone information must be included in every order.
Visa, Mastercard and Discover
If a stock item is out of stock, no credit card charges on will occur until the order is to be shipped. *Special orders such as saws, grinders, blades, etc. must be pre-paid and are non refundable (as outlined above).
We strive to offer quick and efficient customer service and continue to work towards bringing you a wider range of superior products for your selection. Every item is carefully inspected before shipment to assure high standards of quality control.
We test each and every tumbler before it leaves our warehouse. Each tumbler kit is thereby packed by hand and shipped it in its own protective box.
When you purchase more than one item on the same order (shipping to a single address) we will combine the order whenever possible to save you on the shipping and handling!
Handling Charge - We have NO mimimum order size, but to cover the processing on small orders there is a charge of $2.00 for orders under $20.00, in addition to normal shipping and handling!
FACETS Gem & Mineral Gallery
wants you to be satisfied with your purchase. We understand there may be
circumstances which require an exchange. The following information offers
you help in directing you through our simple policies and procedures for
exchanges or returns.
As standard in the industry there are returns NO refunds on CUSTOM and or SPECIAL orders!
All returns must be within 14 days of invoice date, unaltered, unused, and in original packaging, accompanied by the original receipt. If we haven't heard from the customer or received the returned item within 14 days of invoice, FACETS assumes you've decided to keep the item and the transaction becomes final. Refunds will be issued in the same method as the order was paid. No returned items will be accepted C.O.D. and shipping charges are not refundable.
So that we can make an exchange or process your refund
as quickly and efficiently as possible, we ask that you let us know why
you are returning an item. We've included a handy exchange/return form.
To use it, simply print out the form, check off the reasons that
apply, and include a copy with your return. Don't forget to include
your receipt. Your credit card will automatically be adjusted for
any difference in cost.
How to Exchange or Return
Instances of damage during shipping rarely occur, however if you receive a package and the item or items therein are damaged, please contact the carrier immediately and then notify us so we can file a claim. Keeping all damaged goods and packaging for inspection by the carrier, and follow their instructions. If you are to return the items to us, as per the carriers instructions, please return all pieces or portions of the item(s), and if there are multiple broken items, please isolate pieces of each item from pieces of the other item(s). If possible, please return them in the original packaging, taking care to wrap them so that no further damage to the item(s) will occur.
No returns will be accepted
without our prior approval. If you wish to return an item, call us
at (541)264-5908 prior to returning any merchandise for a return authorization
#. Non defective returns must be returned within the first 14 days
of invoice date, unaltered, unused, and in original packaging, fully insured.
If we receive a return that has not been authorized with out a return authorization
number, and a completed exchange/refund form
you will automatically be charged a 20% restocking fee. Items
returned, which are found to be incomplete and/or missing components, will
be subject to a 20% restocking fee as well as a charge per missing item.
All returns must be within 14 days of invoice date, unaltered, unused,
and in original packaging, accompanied by the original receipt. Refunds
will be issued in the same method as the order was paid. No returned items
will be accepted C.O.D. and shipping charges are not refundable. NOTE: Due to heavy seasonal shipping, no returns are processed in the month of December.
1. Products must be returned
via an insured carrier with a completed Exchange and Returns Form
enclosed. (retain your shipping receipt until you receive a credit, refund
2 Pack and seal
your return securely (in the original package) postage pre-paid.
3. All returns must be
received in our Newport warehouse within 14 days of invoice. The address
is as follows: FACETS, PO Box 714, Newport, Oregon 97365.
4. The return authorization
must be placed clearly on the address label on the outside of the box.
Failure to comply with any
of the above conditions may result in the denial of a refund
Allow 24-48 hours for us
to process your order. Credit will be applied to your account after
inspection of the product condition. Refunds will be applied to the
original payment method. All credits will be placed on the credit
card used for the original purchase. Allow 1-2 billing cycles for
the credit to appear on your statement
We DOUBLE the tumbler motor warranty!
Internet ONLY Special... FACETS will extend the Lortone/Thumler's manufacturer's original 1-year warranty on (1.5lb. - *15lb.) tumbler motors one additional year. See the following details:
- *Thumler's Tumbler model B - when used as specified by the manufacturer in personal or family use against defects and will repair any defect free of charge for parts or labor for one year from date of purchase. For use other than family use are warranted on the same basis for thirty (30) days.
- Original motor must be returned to FACETS with copy of the original bill of sale. Absolutely no exchanges without the bill of sale.
- Motors returned to us will be tested for serviceability. If found serviceable, motor will be returned. Motors subjected to conditions beyond normal usage as determined by FACETS will not be exchanged.
- Exchanges only allowed on tumblers originally sold by FACETS.
- Warranty extension is automatic on internet orders. Walk-ins MUST mention this offer at the time of purchase, to receive the additional extended warranty offer!
- Shipping charges are the responsibility of the owner. Motors are shipped via UPS f.o.b. Newport, OR. To cover shipping charges please include the following funds:
- Lortone 1.5 or 4.5 motors = $14.00
- Lortone QT6, QT66, QT12, or Thumler's Tumbler Model B = $14.00
- Offer good only in the Continental U.S.
- FACETS reserves the right to discontinue this offer at any time.
Warranties and Returns
In our experience, most warranty work requires only a simple adjustment or belt replacement. Consult the manufacture as tumblers are under a one year limited warrantee and are subject to the terms and conditions of the manufacturer's warranty. All defective products are handled through the manufacturer. Items requiring repair or replacement under warrantee should be sent pre-paid and insured directly to the manufacture. For fastest service, if repairs are required, please write directly to the manufacture, giving:
Model number of the item.
Name & Address of the dealer
from whom purchased.
Brief explanation of problem.
Such items are generally repaired
or replaced at the manufacturer's option.
Note: that you may feel
confident in knowing that FACETS will never share or sell our customer
list to others. Any information obtained from this website is for FACETS internal use only.
Designs, Content, Photographs, Illustrations, Jewelry, Art Work, and Functionality of this website are NOT public domain, and are protected by Copyright and Trademark Law. ©2001 - 2013 FACETS, ©