FACETS Customer Service...Terms and Conditions

JA and its members value the respect and confidence of the public and the jewelry industry. To attain this respect and confidence, JA members maintain the highest possible ethical standards in their business dealings. All members of the JA are required to sign and abide by the JA Code of Ethics. Buy With Confidence From Your Jewelry Professional.

FACETS Terms and Conditions

In an effort to provide consistent quality and service we have provided the following policy information for our customers. All orders are subject to the following: FACETS accepts orders by phone or mail (as we are open Monday through Saturday) between the hours of 10:30 am - 4:30 pm Pacific Time.

The customer service you receive from us will be second to none. When you dial our toll-free number during business hours, you will actually talk to a knowledgeable trained FACETS sales consultant - not a recording - but a live person! We will be happy to answer your questions, and to help you make an educated decision, just as if you were here in the showroom. Customer satisfaction is our priority.

FACETS FAST Shipping Within 24 Hours

Call your order by noon Pacific time, Monday thru Friday, and all in-stock items will ship within 24 hours. Weekend orders ship the next business day.

Product Availability

FACETS cannot guarantee that a product will be available on a continued basis
Your order will be shipped or placed on backorder, depending on the availability of the item(s) on your order.
Item availability and prices subject to change without notice.

Special Orders...many items are available on a special order basis. As these items are not normally stocked, please allow extra time for their delivery. Special order items require pre-payment and are non refundable (other than for manufacturing defects). Please call for additional information of price and avalibility when ordering.

Special promotions are subject to change.

Manufacturer's specifications subject to change without notice.

All in-stock items will be shipped within 24-48 hours. Certain items may be unavailable due to fluctuations in stock. These items may be backordered and will be shipped immediately upon receipt.

We have NO mimimum order size but shipping & handling charges will still apply!

Pricing

The price in effect when we receive your order will be the price that is charged.
No COD orders accepted.
Internet shipping prices are not included in price

Payment Information

Current billing address and phone information must be included in every order.
Visa, Mastercard and Discover are accepted.
If a stock item is out of stock, no credit card charges on will occur until the order is to be shipped. *Special orders such as saws, grinders, blades, etc. must be pre-paid and are non refundable (as outlined above).

Shipping & Handling

We strive to offer quick and efficient customer service and continue to work towards bringing you a wider range of superior products for your selection. Every item is carefully inspected before shipment to assure high standards of quality control.

Packaging
We test each and every tumbler before it leaves our showroom or warehouses. Each tumbler kit is thereby packed by hand and shipped it in its own protective box.

When you purchase more than one item on the same order (shipping to a single address) we will combine the order whenever possible to save you on the shipping and handling!

Handling Charge - We have NO mimimum order size, but to cover the processing on small orders there is a charge of $2.00 for orders under $20.00, in addition to normal shipping and handling!

Customer Support:

We invite you to visit the showroom in person or we are available by phone at (541)265-2514 between the hours of , 10:30 am - 4:30 pm Pacific Time Monday through Saturday.

Exchanges and Returns

FACETS Gem & Mineral Gallery wants you to be satisfied with your purchase. We understand there may be circumstances which require an exchange. The following information offers you help in directing you through our simple policies and procedures for exchanges or returns.

All returns must be within 14 days of invoice date, unaltered, unused, and in original packaging, accompanied by the original receipt. If we haven't heard from the customer or received the returned item within 14 days of invoice, FACETS assumes you've decided to keep the item and the transaction becomes final. Refunds will be issued in the same method as the order was paid. No returned items will be accepted C.O.D. and shipping charges are not refundable.

So that we can make an exchange or process your refund as quickly and efficiently as possible, we ask that you let us know why you are returning an item. We've included a handy exchange/return form. To use it, simply print out the form, check off the reasons that apply, and include a copy with your return. Don't forget to include your receipt. Your credit card will automatically be adjusted for any difference in cost.

Damaged Items

Instances of damage during shipping rarely occur, however if you receive a package and the item or items therein are damaged, please contact the carrier immediately and then notify us so we can file a claim. Keeping all damaged goods and packaging for inspection by the carrier, and follow their instructions. If you are to return the items to us, as per the carriers instructions, please return all pieces or portions of the item(s), and if there are multiple broken items, please isolate pieces of each item from pieces of the other item(s). If possible, please return them in the original packaging, taking care to wrap them so that no further damage to the item(s) will occur.

How to Exchange or Return Items

No returns will be accepted without our prior approval. If you wish to return an item, call us at (541)265-2514 prior to returning any merchandise for a return authorization #. Non defective returns must be returned within the first 14 days of invoice date, unaltered, unused, and in original packaging, fully insured. If we receive a return that has not been authorized with out a return authorization number, and a completed exchange/refund form you will automatically be charged a 20% restocking fee. Items returned, which are found to be incomplete and/or missing components, will be subject to a 20% restocking fee as well as a charge per missing item. All returns must be within 14 days of invoice date, unaltered, unused, and in original packaging, accompanied by the original receipt. Refunds will be issued in the same method as the order was paid. No returned items will be accepted C.O.D. and shipping charges are not refundable. NOTE: Due to heavy seasonal shipping, no returns are processed in the month of December.

By mail:

1. Products must be returned via an insured carrier with a completed Exchange and Returns Form enclosed. (retain your shipping receipt until you receive a credit, refund or replacement).

2 Pack and seal your return securely (in the original package) postage pre-paid.

3. All returns must be received in our Newport location within 14 days of invoice. The address is as follows: FACETS, PO Box 714, Newport, Oregon 97365.

4. The return authorization must be placed clearly on the address label on the outside of the box.

Returning personally: when you return an item to the showroom it must be within 14 days of invoice, please make sure to bring with you:

1. The original invoice

2. The credit card used for the original purchase.

3. The item to return.

Failure to comply with any of the above conditions may result in the denial of a refund

Refunds

Allow 24-48 hours for us to process your order. Credit will be applied to your account after inspection of the product condition. Refunds will be applied to the original payment method. All credits will be placed on the credit card used for the original purchase. Allow 1-2 billing cycles for the credit to appear on your statement

We DOUBLE the tumbler motor warranty!

Internet ONLY Special... FACETS will extend the Lortone/Thumler's manufacturer's original 1-year warranty on (1.5lb. - *15lb.) tumbler motors one additional year. See the following details:

Walk-ins must mention this offer at the time of purchase to receive the additional extended motor warranty offer.
*Thumler's Tumbler model B - when used as specified by the manufacturer in personal or family use against defects and will repair any defect free of charge for parts or labor for one year from date of purchase. For use other than family use are warranted on the same basis for thirty (30) days.
Original motor must be returned to FACETS with copy of the original bill of sale. Absolutely no exchanges without the bill of sale.
Motors returned to us will be tested for serviceability. If found serviceable, motor will be returned. Motors subjected to conditions beyond normal usage as determined by FACETS will not be exchanged.
Exchanges only allowed on tumblers originally sold by FACETS.
Warranty extension is automatic on internet orders. Walk-ins MUST mention this offer at the time of purchase, to receive the additional extended warranty offer!
Units sold prior to November 26, 2001 are not eligible for this offer.
Shipping charges are the responsibility of the owner. Motors are shipped via UPS f.o.b. Newport, OR. To cover shipping charges please include the following funds:

Lortone 1.5 or 4.5 motors = $11.00
Lortone QT6, QT66, QT12, or Thumler's Tumbler Model B = $11.00

Offer good only in the Continental U.S.
FACETS reserves the right to discontinue this offer at any time.

Warranties and Returns

In our experience, most warranty work requires only a simple adjustment or belt replacement. Consult the manufacture as tumblers are under a one year limited warrantee and are subject to the terms and conditions of the manufacturer's warranty. All defective products are handled through the manufacturer. Items requiring repair or replacement under warrantee should be sent pre-paid and insured directly to the manufacture. For fastest service, if repairs are required, please write directly to the manufacture, giving:

Model number of the item.
Purchase date.
Name & Address of the dealer from whom purchased.
Brief explanation of problem.
Such items are generally repaired or replaced at the manufacturer's option.

Privacy Policy Note: that you may feel confident in knowing that FACETS will never share or sell our customer list to others. Any information obtained from this website is for FACETS internal use only.

Designs, Content, Photographs, Illustrations, Jewelry, Art Work, and Functionality of this website are NOT public domain, and are protected by Copyright and Trademark Law. �2001 - 2010 FACETS, �

Created June 1999
Last Update:
November 2, 2010