Exchanges and Returns

FACETS Gem & Mineral Gallery wants you to be satisfied with your purchase. We understand there may be circumstances which require an exchange. The following information offers you help in directing you through our simple policies and procedures for exchanges or returns. So that we can make an exchange or process your refund as quickly and efficiently as possible, we ask that you let us know why you are returning an item. We've included a handy check-list below.

To use it, simply print out this page, check off the reasons that apply, and include a copy with your return.  Don't forget to include your receipt.  Your credit card will automatically be adjusted for any difference in cost.

Name:                                                                                                                 .

Address:                                                                                                              .

City :                                                                                                                    .

State:                                     Zip:                                                                       .

Email address:                                                                                                     .

Phone: (           )                            Purchase Date:                                               .

Return Authorization #                                        Note: This RA# must also appear on the return address label.
Please note the reason for return:
[ ] Wrong Size Ordered _____ Received ____ [ ] Wrong Item Received
[ ] Product Is Defective [ ] Didn't Like Product [ ] Changed My Mind
I Would Like To:
[ ] Replace with same item  [ ] Credit [ ] Refund  [ ] Instructions for exchange as follows:

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Non-defective returns must be returned within the first 14 days of invoice date, unaltered, unused, and in original packaging.   If we receive a return that has not been authorized with a return authorization number, you will automatically be charged a 20% restocking fee.   Items returned, which are found to be incomplete and/or missing components, will be subject to a 20% restocking fee as well as a charge per missing item.
Damaged Items
Instances of damage during shipping rarely occur, however if you receive a package and the item or items therein are damaged, please contact the carrier immediately, and follow their instructions.  If you are to return the items to us, as per the carriers instructions, please return all pieces or portions of the item(s), and if there are multiple broken items, please isolate pieces of each item from pieces of the other item(s).  If possible, please return them in the original packaging, taking care to wrap them so that no further damage to the item(s) will occur.)

Returning  Items

No returns will be accepted without our prior approval.  If you wish to return an item, call us prior to returning any merchandise for a return authorization.  All returns must be within 14 days of invoice date, unaltered, unused, and in original packaging, accompanied by the original receipt.  Refunds will be issued in the same method as the order was paid. No returned items will be accepted C.O.D.  and shipping charges are not refundable.
By mail: products must be returned via an insured carrier (retain your shipping receipt until you receive a credit, refund or replacement).   Pack and seal your return securely (in the original package) postage pre-paid, we can not accept COD deliveries and shipping charges are not refundable.  All returns must be received in our Newport showroom must be within 14 days of invoice. The address is as follows: FACETS, (UPS) 1240 NW Grove St. or (by USPS) - PO Box 714, Newport, Oregon  97365.   The return authorization  must be placed clearly on the address label on the outside of the box.  Shipping charges are non- refundable.
Failure to comply with any of the above conditions may result in the denial of a refund.

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Gem & Mineral Gallery
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